Terms & Conditions PG11 – Complete Guide to Using the Malaysia Platform

1

Eligibility & Account Registration

Platform PG11 open only to individuals who meet the following eligibility criteria. By registering, you confirm that you fully satisfy all of these requirements.

• You must be 18 years and above at the point of registration. PG11 takes this matter seriously and may request proof of age at any time.
• You are an individual who is resident in or accessing the platform from Malaysia.
• You are registering in your own personal capacity – not on behalf of any company or third party.
• You are not currently on any self-exclusion list or banned from any gambling platform.
• The information you provide during registration is accurate, complete, and up to date.

The registration process requires you to provide basic information including your full name, an active Malaysian mobile number, and a password. PG11 reserves the right to request identity verification documents (such as a copy of your MyKad) at any time, particularly when processing withdrawals that exceed certain limits or where suspicious activity is detected on your account.

2

Account & Security Responsibilities

Account PG11 yours exclusively and may not be shared, transferred, or sold to any other party. You are fully responsible for all activity that takes place within your account.

• Keep your password confidential. PG11 will never ask for your password via email or chat.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Log out of your account after every session, especially when using a shared device.
• Notify us immediately via live chat or support@pg11.cash if you suspect your account has been accessed without your authorisation.

PG11 is not liable for any losses arising from unauthorised use of an account where such access resulted from your own negligence in safeguarding your login credentials.

3

Deposits, Withdrawals & Payments

All financial transactions on the platform PG11 operates in Malaysian Ringgit (RM). All accepted deposit and withdrawal methods are legitimate local Malaysian payment options.

Accepted methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (via Maybank2u, CIMB Clicks, Public Bank, RHB, and other local banks).

• Minimum deposit: RM20 per transaction. There is no maximum limit for standard deposits.
• Minimum withdrawal: RM50 per transaction.
• Processing time: Withdrawals are typically processed within 15 minutes. However, pg11 reserves the right to take up to 24 hours to carry out security verification for large withdrawals.
• Deposited funds must be used for wagering on the platform and may not be withdrawn without first meeting the minimum wagering requirements stipulated.
• The payment account used for deposits must be in the name of the registered member. PG11 does not accept deposits from third-party accounts.

All winnings generated from gameplay using bonus funds are subject to the withdrawal conditions set out in the Bonus & Promotions section below. Winnings from real money (non-bonus) funds may be withdrawn without any additional wagering requirements.

4

Bonuses & Promotions

Platform PG11 offers a variety of bonuses and promotions from time to time to enhance our members' gaming experience. All bonuses are subject to specific terms and conditions stated alongside each promotional offer.

• Wagering requirement (rollover): Every bonus received carries a wagering requirement that must be met before the bonus funds and any associated winnings can be withdrawn. This requirement is clearly stated for each promotion.
• Bonuses may only be used by registered members with a verified account.
• Only one promotional bonus may be active in your account at any one time.
• PG11 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Any bonus obtained through fraud, multi-account abuse, or exploitation of technical loopholes will be voided and the associated balance fully forfeited.
• Some games may be excluded from bonus rollover requirements – please refer to the specific promotion's terms and conditions for full details.

5

Game Rules

All games available on the platform PG11 – including video slots, Live Casino, fishing games, and table games – are operated in accordance with the rules set by their respective game providers. Results generated by the game system are final and not subject to dispute.

• Slot game outcomes are determined by an RNG (Random Number Generator) that has been independently audited and certified by an international certification body. Every spin is independent and random.
• Live casino games are operated using real physical equipment (wheels, cards, dice) under the supervision of trained dealers, streamed live. No manipulation is possible.
• Technical disruptions during gameplay, such as loss of internet connection, are the player's responsibility. PG11 will attempt to restore the situation based on our system records.
• Minimum and maximum betting limits for each game are displayed within the game interface and are subject to change at the discretion of the provider or PG11.

In the event of any technical failure or system error that affects game outcomes, PG11 reserves the right to void the affected rounds and return the stake to the member's account. The decision of PG11 on this matter is final.

6

Sports Betting

Sports Betting section PG11 covering a wide range of sports including Malaysia Super League football, EPL (English Premier League), badminton, e-sports, and more. All Sports Betting is subject to the following additional terms.

• Confirmed bets cannot be cancelled except under specific circumstances, such as a match cancellation or postponement that exceeds the period defined by the sports provider.
• The odds displayed at the time a bet is placed are the odds used to calculate winnings — even if the odds change after the bet has been confirmed.
• Parlay (accumulator) bets require all selections to win for the full payout to be awarded. If any match is cancelled, that selection will be counted as a push (odds of 1.0).
• PG11 reserves the right to decline or restrict bets from any member without providing a specific reason.
• Any wager placed using insider information or through match-fixing will be voided and the account in question will be closed immediately.

7

Prohibited Conduct & Activities

To maintain a fair platform and protect all members PG11, the following activities are strictly prohibited and may result in immediate account closure.

• Multiple account ownership – registering more than one account under your own name or someone else's.
• Bonus abuse – using technical exploits or coordinating with other accounts to abuse promotions.
• Money laundering – using the platform for money laundering purposes or any suspicious financial activity.
• Use of automated software – using bots, automated scripts, or any software that provides an unfair advantage in games.
• System manipulation – exploiting any technical bugs or system vulnerabilities to gain an unfair advantage.
• Threats and harassment – disrupting, threatening, or abusing any other member or PG11 staff.
• Accessing the platform via VPN or proxy to conceal your actual location for prohibited purposes.

PG11 uses advanced detection systems to monitor suspicious activity. Any account suspected of involvement in prohibited activities will be temporarily suspended pending investigation. Should the investigation confirm a violation, all funds in the account will be forfeited and the account permanently closed.

8

Account Closure & Suspension

Account PG11 may be closed at the member's own request or by PG11 in certain situations.

• Closure at member's request: You may request account closure at any time by contacting our customer support. Any remaining balance (after deduction of bonuses that have not met rollover requirements) will be processed for withdrawal.
• Closure by PG11: We reserve the right to close or suspend any account that violates these terms, engages in fraudulent activity, or fails to submit identity verification documents upon request.
• Self-exclusion: Members who wish to take a break from gambling can activate self-exclusion for a specified period. During this time, your account will be inaccessible and no deposits can be made.

Following account closure, your personal data will be retained for the period prescribed by applicable data protection laws before being permanently deleted from our systems.

9

Privacy Policy & Data Protection

PG11 takes the protection of all members' personal data seriously. All information you provide is subject to our Privacy Policy us, which forms part of these Terms & Conditions.

• Your personal information is collected solely for the purpose of managing your account and processing transactions.
• We use 256-bit SSL encryption to protect all data transmitted between your device and our server PG11.
• Your bank card or bank account details are not permanently stored on our servers after a transaction is completed.
• We do not sell or disclose your personal data to any third parties for marketing purposes without your consent.
• The use of cookies and tracking technologies to improve user experience is accepted upon use of our platform.

10

Limitation of Liability & Disclaimer

Platform PG11 provided "as is" and we make no guarantee that our services will always be free from interruptions or technical errors. That said, we strive to maintain platform uptime at 99.9%.

• PG11 not liable for any losses arising from technical disruptions beyond our control, including internet connectivity issues, third-party payment provider failures, or natural disasters.
• You acknowledge that gambling involves risk and that you play at your own risk. PG11 is not liable for any financial losses you incur from gambling activities.
• Information displayed on the platform is for entertainment purposes only and does not constitute financial advice or a guarantee of winnings.

11

Responsible Gaming

PG11 committed to promoting responsible gaming among all our members. We believe that healthy entertainment requires good self-control and an awareness of the risks involved in gambling.

• Our platform provides deposit limit tools that you can set yourself to keep your spending in check.
• A self-exclusion feature is available for members who wish to take a break from gambling.
• We provide information and support resources for members who feel they may have a problem with their gambling habits.
• PG11 will not proactively contact you to encourage further deposits if your activity record shows patterns of concern.

For more information about our responsible gambling programme, please visit the Responsible Gaming. If you or someone you know needs help, contact Talian Kasih at 15999.

12

Amendments to Terms & Governing Law

PG11 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on our platform.

• We will endeavour to notify members of material changes via in-platform notifications or email.
• Continued use of the platform PG11 following any amendment to the terms means you have read, accepted, and agreed to the revised terms.
• These Terms & Conditions and any disputes arising from them are governed by the applicable laws. Any dispute that cannot be resolved by mutual agreement will be referred to an appropriate arbitration body.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions, which continue to be in full force and effect.

These Terms & Conditions were last updated on January 2026. This latest version supersedes all previous versions.