Your privacy is not merely a legal obligation for us — it is a core value we have held since day one pg11 operates. This document transparently explains how we collect, use, store, and protect your personal information as a member of our platform.
This Privacy Policy describes the privacy practices of pg11 concerning the collection, use, disclosure, and protection of your personal information. By registering and using the platform pg11, you agree to the terms set out in this document. This policy should be read together with Terms & Conditions us.
When you register and use the platform pg11, we collect several categories of personal information depending on how you interact with our platform. We do not collect more than what is necessary for the stated purposes.
A. Information You Provide Directly
B. Automatically Collected Information
Important Note: pg11 does not store your credit or debit card details. All payments via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed directly through their respective payment providers using their own security protocols.
pg11 uses personal information collected solely for legitimate purposes and only to the extent necessary to deliver the services we provide to you. The following are the key purposes for which your data is used.
Marketing: pg11 will only contact you about promotional offers and bonuses if you have given consent to receive marketing communications. You may withdraw this consent at any time through your account settings or by contacting support@pg11.cash.
pg11 does not sell, rent, or trade your personal information to any third party for their marketing purposes. However, there are certain situations where we may need to share your information with trusted parties.
Parties that may receive your information:
All third parties that receive data from pg11 bound by data protection agreements and are prohibited from using that information for any purpose other than what is specified in their service agreements with us.
International Data Transfers: Some of our service providers may operate outside Malaysia. In such cases, we ensure that all data transfers are protected by data protection agreements that meet or exceed Malaysian protection standards.
pg11 continually invests in security infrastructure to ensure your personal data is always protected against cyber threats, unauthorized access, loss, or destruction.
All data transmitted between your device and pg11 servers is protected with 256-bit SSL encryption — the same standard used by banking institutions in Malaysia.
Your account password is stored in an irreversible hashed format. Even PG11 staff are unable to view your actual password.
Only pg11 staff who require access to perform their duties are permitted to view member data — and every access is logged for audit purposes.
Our security monitoring system operates 24/7 to detect and respond to any threats or suspicious activity involving member data.
While we take all reasonable precautions, no online system can guarantee 100% security at all times. In the event of any material data breach, pg11 will promptly notify affected members and take the necessary remedial action.
Platform pg11 uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions, and analyse platform usage patterns.
What are cookies? Cookies are small text files stored on your device when you visit a website. They allow our platform to remember your preferences and ensure a smoother browsing experience.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Login Session | Keeping you logged in during active sessions on PG11 | Until log out | |
| Security | Detecting unauthorised access attempts and protecting your account | 30 days | |
| Preferences | Remembering your language preferences, layout, and display settings | 1 year | |
| Analytics | Analysing usage patterns to improve the pg11 platform | 6 months |
You can manage cookie settings through your web browser. However, disabling mandatory cookies may affect core platform functions, such as the ability to log in to your account. pg11 yours.
As a member pg11, you have certain rights regarding your personal data. We respect and fully support the exercise of these rights.
You have the right to request a copy of all personal information we hold about you. This request can be made by emailing support@pg11.cash and we will respond within 14 working days.
If any personal information we hold is inaccurate or outdated, you have the right to request a correction. Certain details such as your name and phone number can be updated directly through your account settings.
You may request the deletion of your personal data once it is no longer required for the original purpose of collection. However, certain data may need to be retained for a specified period to fulfil legal or regulatory requirements.
You may withdraw consent to receive marketing communications from pg11 at any time via the unsubscribe link in our messages, or by contacting support@pg11.cash.
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider. Contact us for more information on how to request a data export.
How to exercise your rights: To submit any request relating to your privacy rights, please email support@pg11.cash with the subject line "Privacy Data Request" along with your full name and registered phone number. We will verify your identity before processing the request.
pg11 retain your personal information for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.
Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised from our systems in line with good data management practices.
Platform pg11 may contain links to third-party websites or services such as game providers and payment platforms. This Privacy Policy applies only to the platform pg11 only.
We are not responsible for the privacy practices of those third-party websites or services. When you access a third-party website via a link on our platform, you are subject to their own privacy policy. We encourage you to read the privacy policy of every website you visit.
Payment Services: When you complete a transaction via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, you are interacting directly with their respective platforms. Any data shared during that process is governed by the relevant payment provider's own privacy policy – not PG11's.
Platform pg11 is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.
If we become aware that personal information of a minor has been collected without adequate age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered on our platform are asked to contact support@pg11.cash immediately.
pg11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
The current version was last updated on January 2026 and supersedes all previous versions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pg11 manage your personal data, please contact us through the following channels.
We aim to respond to all privacy-related enquiries within 3 business days. For requests that require further investigation, such as data deletion or data export, response times may take up to 14 working days.
Privacy-Related Complaints: If you are not satisfied with how pg11 has handled your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority.
The pg11 platform is secured with the latest security technology. Your privacy is our priority.
The data protection principles we uphold in every aspect of the platform's operations
All data transmitted between your device and pg11's servers is protected with 256-bit SSL encryption — the same industry-standard security technology used by Maybank, CIMB, and other Malaysian financial institutions.
Pg11 has never and will never sell, rent, or trade members' personal information to advertisers or third-party marketing companies. Your data belongs to you — it is not a commodity to be traded.
Your password is stored as a one-way cryptographic hash that cannot be reversed. This means even pg11 staff cannot retrieve your actual password — only you know it.
You have the right to access, correct, or request the deletion of your personal data at any time. PG11 fully respects these rights and will respond to your requests within the stipulated timeframe.
Bank account details, Touch 'n Go, GrabPay, or any e-wallet information are not permanently stored on PG11's servers once a transaction is complete. You can rest assured that your sensitive financial data will not be compromised.
Pg11's Privacy Policy is written in clear, straightforward language — not confusing legalese. We believe you have the right to know exactly what happens to your personal information.
Additional clarification on the privacy questions most frequently asked by members in Malaysia
Key documents that complement this Privacy Policy
The complete rules governing use of the pg11 platform, including terms for accounts, deposits, withdrawals, and bonuses.
Read MoreGaming control tools, deposit limits, self-exclusion, and support resources for pg11 members.
Read MoreThe story behind pg11 — our mission, vision, core values, and commitment to Malaysian players.
Read MoreAnswers to the most frequently asked questions by pg11 members about accounts, payments, and games.
Read MorePersonal information of all members pg11 protected with 256-bit SSL encryption and managed in accordance with industry data protection standards. We do not sell your data to third parties. For further privacy enquiries, contact us at support@pg11.cash or refer to Terms & Conditions us.
You already know your data is fully protected at pg11. Now it's time to focus on what matters most — the thrill of the game. Register for free and enjoy over 500 games with complete peace of mind.